Error code 10 can't send messages

[Fiy]

Hi, I've been on pay as you go for over 10 months whilst abroad and just recently I have been unable to send text messages using the same number. I'm still recieving messages but I'm unable to reply. This wasn't the case until a month ago. I've also checked my SMS centre number which is +447958879879 and restarted my phone several times but to no avail. Would really appreciate help on this. Thanks in advance

[bristolian]

Hello @Fiy 

When did you last make a chargeable call or send a chargeable text message?

Your mention of being abroad for 10months makes me suspicious that this could be related to 9-months hibernation. Take a read of this EE help page and see whether this could explain your issues.

[Fiy]

Hi @bristolian ,

Thanks for your reply.

The last chargeable message was sent on June 14 this year and the recipient confirmed to having it received too. I was aware of hibernation and losing my number if I didn't use it so I made sure I sent a few texts every now and then.

I thought my credit must have finished so I topped up the number today by £10 only to receive a message saying my new balance is £23.80 which means I had enough credit too so I'm not sure what has happened.

[Christopher_B]

Hi @Fiy

I hope you're well and having a nice day, other than this issue of course.

Where is it you're at and what network does your phone show you're connected to?

Thanks 

Chris

[Fiy]

Hi @Christopher_B ,

I'm well thanks. I hope you're okay too.

I'm in Malawi and it says Airtel- StayHome-- EE.

[Christopher_B · Accepted solution]

Thanks @Fiy

Could you try manually connecting to a different local network, and let me know if that helps.

Thanks

Chris

[Fiy]

Hi Chris,

I've done that and the messages are now going through 😅

Thanks for the help ! 

[Leanne_T]

Thanks for coming back and letting us know @Fiy 

Leanne 🙂