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Email confirmation of upgrade even after upfront payment was declined

BakerPhone100
Explorer

‎26-10-2019 01:37 AM

I upgraded my phone yesterday however my upfront payment was declined. Despite this I still got an email and order number confirming my upgrade? Is there anything I need to do?

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎26-10-2019 07:43 AM

Hi @BakerPhone100 

 

That might be an automated message. I suggest you call EE on 150 to confirm your order.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
BakerPhone100
Explorer
In response to Northerner

‎26-10-2019 11:38 AM

Hi, thanks for your reply. The email did give me an order number so wasn’t just any old confirmation... will still call however. Thanks!

0 Helpful
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