No dispatch text

Liv-RB1998
Investigator
Investigator

‎26-10-2019 04:35 PM

Hi,

i ordered the IPhone XR yesterday morning (Friday) and I haven’t received a dispatch text and wondered how long the phone would take. 

 

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-10-2019 07:05 PM

Hi @Liv-RB1998 

 

Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Liv-RB1998
Investigator
Investigator
In response to Northerner

‎26-10-2019 08:31 PM

Yes I have and it says that it won’t and to try again within 24 hours but it’s gone through on my bank and I’ve had an email with the dispatch code and nothing has happened since.

 

thanks

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Liv-RB1998

‎27-10-2019 08:54 AM

Hi @Liv-RB1998,

 

Welcome to the EE Community. 🙂

 

If your phone is scheduled for delivery tomorrow, you'll receive a text message with tracking details before 8pm today.

 

Thanks

 

James