Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Delivery to EE shop

dogzodiac
Investigator
Investigator

‎25-10-2019 06:21 PM

Hi.

I ordered an upgrade online 36 hours ago, and asked to have the new phone to be sent to my local EE store. It was marked as in stock and should be delivered in 1 day. As yet I have heard nothing about delivery to the store. Will the store let me know, or will I get a Text or email from EE or DPD.

I was hoping to pick up my S10  Saturday,  but as yet had nothing other than the confirmation email when ordered online.

Thanks

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎25-10-2019 09:12 PM

Hi @dogzodiac 

 

Have you checked EE order tracking, or called the store?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
dogzodiac
Investigator
Investigator
In response to Northerner

‎25-10-2019 09:26 PM

Thankyou for the reply. The online tracking just says (Sorry cannot show order details right now.)

 

0 Helpful
James_B
EE Community Support Team
In response to dogzodiac

‎26-10-2019 09:15 AM

Hi @dogzodiac,

 

I'm sorry to hear you haven't had an update on your delivery yet.

 

Please get in touch with Customer Care so we can check the status of your order.

 

Thanks

 

James

0 Helpful