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Email confirmation of upgrade even after upfront payment was declined

BakerPhone100
Explorer

‎26-10-2019 01:37 AM

I upgraded my phone yesterday however my upfront payment was declined. Despite this I still got an email and order number confirming my upgrade? Is there anything I need to do?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-10-2019 07:43 AM

Hi @BakerPhone100 

 

That might be an automated message. I suggest you call EE on 150 to confirm your order.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
BakerPhone100
Explorer
In response to Northerner

‎26-10-2019 11:38 AM

Hi, thanks for your reply. The email did give me an order number so wasn’t just any old confirmation... will still call however. Thanks!

0 Helpful
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