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Ee app not working

Alanbh
Investigator
Investigator

‎04-12-2020 12:29 PM

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a update to the app and I’ve still got the same problem. Was just wondering when the app is being updated I’m using a iPhone 

0 Helpful
43 REPLIES 43
Christopher_G
EE Community Support Team
In response to lordbedlow

‎11-06-2021 03:45 PM

Hi @lordbedlow

 

Welcome to the community.

 

What kind of phone do you have? And what was your previous phone?


Chris

0 Helpful
BaldrickUK
Contributor
Contributor
In response to lordbedlow

‎11-06-2021 04:21 PM

Hi. It worked for me when I changed my password. Make sure there are no special characters in it such as #?% etc. 

0 Helpful
jmrcds01
Visitor

‎27-08-2021 02:09 PM - edited ‎27-08-2021 02:12 PM

Remove any special characters you might have in the password, just read further done some had success doing this. I just changed my password and removed special character and all sorted now, back in app. 

 

EE can you get this message across to all your staff, I have spoken to a few team members over the past few weeks and this was never mentioned as something to try.

InceptionRedemp
Visitor
In response to jmrcds01

‎19-09-2021 12:14 PM

Thanks to this community I managed to work out why I couldn't login to the MyEE app but could login on to my browser. You cannot have any special characters (such as: !,/?&) in your password only numbers and letters. I have also phoned up to make EE Technical support aware of this but they stated that it says only to use what they tell you with numbers, letters, uppercase, and lowercase when making the password.

 

The App needs to be updated to allow for special characters, as nowadays I believe a lot of people tend to use a special character or more in their passwords. Please EE sort this as it plagued me for quite a while until i saw this community thread which sorted it for me.

0 Helpful