Ee app not working

[Alanbh]

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a update to the app and I’ve still got the same problem. Was just wondering when the app is being updated I’m using a iPhone 

[Christopher_G]

OK thanks, @TheShaws

It may be worth speaking to our Mobile Care team so that they can help you gift your data and find out what's going on with your app/My EE account.

Chris

[Alanbh]

I’ve done that a few times now that doesn’t solve the issue 

[Alanbh]

Desktop works fine no issues 

[Christopher_G]

OK thanks @Alanbh

Have you spoken to our Tech Gurus? They may be able to help sort this out for you.

Chris

[Alanbh]

Yes going to just wait for the app update

[JenL]

Same issue. Something wrong with the EE app and it’s been like this for a while. 

[JenL]

I keep having exactly the same issue. App doesn’t work. Reinstalled it. Will not phone tech team as from this community train of chat it sounds like that hasn’t solved it for anyone 

[James_B]

Hi @JenL,

Welcome to the EE Community. 🙂

What issues are you experiencing with the My EE app?

Thanks

James

[JenL]

Hi the app doesn’t work for me - it’s been a few weeks now. 

i called the customer service line, they just said maybe there’s a system issue.  Web works fine. Just the app doesn’t work. 
ive reinstalled the app. Twice. 

[JenL]

Not sure that photo uploaded.but it is the EE app saying “there seems to be a problem now” same as other customer screenshots above.