Ee app not working

[Alanbh]

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a update to the app and I’ve still got the same problem. Was just wondering when the app is being updated I’m using a iPhone 

[Katie_B]

Hello @Alanbh. 

Thanks for coming to the community. 

Are you aware if the team refreshed your online account?

Katie 🙂

[Alanbh]

I wasn’t aware I’ve just tried logging in  though and it’s still got the same problem I can log in on the website but still can’t use the app wrong username or password still coming up

[Christopher_G]

Could you try deleting and re-downloading the app please, @Alanbh.

Chris

[TheShaws]

I’m having the same issue on all of my devices!

[Christopher_G]

Hi @TheShaws

Could you try deleting and re-downloading the app please?

Chris

[TheShaws]

Have done so and still isn’t working 

[Christopher_G]

Are you able to log into the desktop version of My EE through your browser, @TheShaws?

Chris

[TheShaws]

Have done this and has made no difference.

#Hands #Face #Space #BeKind

[TheShaws]

Ok, I can log into EE but when I chose the MY EE mobile manage link I get a ‘sorry, we were unable to complete your request right now. Please try again later’ error