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Ee app not working

Alanbh
Investigator
Investigator

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a update to the app and I’ve still got the same problem. Was just wondering when the app is being updated I’m using a iPhone 

43 REPLIES 43
James_B
EE Community Manager
EE Community Manager

What type of phone are you using @JenL?

 

James

iPhone X

James_B
EE Community Manager
EE Community Manager

Hi @JenL,

 

I'm not aware of any known issues with the iOS app. Please get in touch with Customer Care so our Tech Gurus can look into this for you.

 

Thanks

 

James

Really 

 

you just need to scroll through the 2 pages on this topic I’m sure all will become clear, my app hasn’t worked since the beginning of December, the app is definitely broken and needs an update of some description to fix, don’t ask me what the problem is just read all my posts and other peoples posts

Thanks Alanbh,

I thought so. I’m not calling customer service per their suggestion as I tried and I’m sure it will be equally unsuccessful and 30mins of my time I can never get back! 
Thought I’d see if they had any new suggestions but looks like not. 
Yeah, I’ll just give up on the app for now and hope for an update soon. 

Thanks @Alanbh ,

I thought so. I’m not calling customer service per their suggestion as I tried and I’m sure it will be equally unsuccessful and 30mins of my life I can never get back! 
Thought I’d see if they had any new suggestions but looks like not. 
Yeah, I’ll just give up on the app for now and hope for an update soon. 

BaldrickUK
Contributor
Contributor

Same problem for me too today 9th May

Leanne_T
EE Community Support Team

Hi @BaldrickUK

 

Welcome to the community. 

 

Can you log into your My EE account online

 

Do you get an error message when you log into the My EE app? 

 

Thanks 🙂

 

Leanne.

Everything works except the app. Reinstalled and changed password. Still the same. I see people had this trouble starting in December. 

Leanne_T
EE Community Support Team

Hi @BaldrickUK

 

Thanks for the quick reply.

 

Do you get an error message when you log in? 

 

Thanks 🙂

 

Leanne.