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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2651 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15554 Views
  • 51 replies
  • 65 Helpful

Unable to place order - errors at checkout

Hello Wondered if someone can help - no matter which device I use, when trying to check-out I receive this message: This is despite every section on the form being filled out entirely accurately, and when you scroll down it doesn't actually identify ...

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cfrsh91 by Contributor
  • 675 Views
  • 3 replies
  • 0 Helpful

Gift Apple Watch

I want to buy an Nike Apple Watch SE and gift to a friend. My friend has her own EE CONTRACT and I don’t want her to have to pay to use the watch. What plan should I buy with the watch to let her link it to her own phone and number with no hassle ple...

Ee app not working

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a upda...

Alanbh by Investigator
  • 3966 Views
  • 43 replies
  • 5 Helpful

How to stop Myplace updates now that I've left EE.

Hi,How do I stop the Myplace update texts now that I've left EE. I've tried using the manage my places link and that won't allow me as my mobile number is no longer on EE. I get the message "Please check you’ve entered a valid EE mobile number". Is t...

14 days distance selling cancellation

Last week I ordered the iPad Pro 12.9, but hadn’t taken the costs of the DATA roaming monthly pass into account. I realised that over the 24 months of the contract this would add an eye watering £215.76, and would make paying for the iPad in the UK f...

Anytime Upgrade Small Scratch

So I am due to return my iPhone 12 so I am able to upgrade to the iPhone 13 pro.  However I have today managed to put a tiny scratch on the blue side bezel. Is this likely to affect my device return or will it be looked at under wear and tear? No oth...

Still waiting for my prime video to load

 EE doesn’t forget to take money out of my account each month… but doesn’t seem to care about me as a customer. I couldn’t hear my doctor and my call kept failing whilst I tried to get advice on covid symptoms this week. my mobile provider EE, didn’t...

Aminab by Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful

Order has disappeared from my account

I upgraded on 1 Sept 2021, but the phone wasn't in stock. I've been checking my account every day for an update. This morning it still said awaiting stock. Suddenly this afternoon the layout of the app changed and the order completely disappeared. I ...

JBo72 by Explorer
  • 335 Views
  • 1 replies
  • 0 Helpful

Resolved! Wifi calling

Changed my Note 8 for s21 + 5g. EE sent me a replacement sim card also done all the necessary and working fine apart from wifi calling which I need at home as I have not signal unfortunately. worked on my Note 8 but not on s21. Done the usual reset w...

Major30 by Investigator
  • 1109 Views
  • 1 replies
  • 0 Helpful