100% Upgrade Fee Waived
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17-09-2021 03:45 PM - edited 17-09-2021 03:49 PM
Hi all, when trying to upgrade to the iPhone 13 Pro Max I still have to pay the £508.37 to upgrade.. but yet I have this. I have tried selecting the iPhone without trade-in fee.
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17-09-2021 05:37 PM
Hello @CallumRoy.
Could you please provide more information regarding what it is you have?
Are you on an Annual Upgrade?
Speak soon,
Katie 🙂
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17-09-2021 05:38 PM
Hi Katie,
it’s the 100% upgrade fee waived as like a “treat”. I think I’m on the annual upgrade? Contract is for 2 years… how do I find out?
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17-09-2021 05:39 PM
Hi @CallumRoy.
You can check your current plan and upgrade information by logging in to your My EE.
Katie 🙂
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17-09-2021 05:41 PM
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17-09-2021 05:44 PM
Not sure if the photo worked..
Treat yourself early
Available from 16/03/2022Standard Upgrade
- Make changes to your current plan.
- Home delivery or collect from store.
- Select a new phone or switch to SIM only 45 days before your plan expires.
Your contract ends - 29/04/2022
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17-09-2021 06:23 PM
Hello @CallumRoy.
Thanks for providing this information.
I would recommend giving us a call so our upgrades team can take a look at this for you.
Katie 🙂
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17-09-2021 07:50 PM
mines is doing the exact same, says i can have a free upgrade but when i go through the process it still says I need to pay the early upgrade fee
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17-09-2021 07:54 PM
@Alana85 Then do as @CallumRoy was requested to do call Customer services about this so they can look in to it. This is a public forum that doesn’t have access to your account.
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19-09-2021 01:17 PM
Give the upgrades team a ring. You’ll see on the app in very small print says 100% off upgrade fee when you trade in your current phone. It’s not something for nothing there’s always a catch 😂😂
