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EE loyalty 100%discount

Lukeylfc90-
Investigator
Investigator

‎18-09-2021 01:01 PM

Hi guys 

 

received a notification when I paid my pill that I can upgrade for free through a EE loyalty thing. Every time I click on it gives the full upgrade fee it’s like £400 odd. Can anyone help? 

4 REPLIES 4
Jon_K
Former EE Employee

‎18-09-2021 03:06 PM

Hi @Lukeylfc90-

 

Welcome to the community.

 

Where did you get this notification?

 

Do you know when your upgrade date should be?

 

Jon

0 Helpful
Lukeylfc90-
Investigator
Investigator
In response to Jon_K

‎18-09-2021 03:14 PM

Hi

On the app. And upgrade for free standard is July.

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Lukeylfc90-

‎18-09-2021 03:17 PM

Thanks @Lukeylfc90-

 

I'd recommend giving our Upgrades Team a call about this.

 

They will be able to access your account and see what loyalty is available.

 

Jon

0 Helpful
Lukeylfc90-
Investigator
Investigator
In response to Jon_K

‎19-09-2021 01:20 PM

Thanks Jon 

 

i did that. Firstly he had no idea what I was on about then swiftly changed to they’re investigating it and then finally it’s a thing but only if you trade in your current handset. Which actually is on the app in the terms but in very very fine print 

0 Helpful