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Friends and family

Nrobins1
Visitor

‎16-11-2021 10:04 PM

I’m trying to apply a friends and family discount but because I have a 10 percent loyalty discount automatically applied the website won’t let me add the voucher code,  the contact centre said they can’t apply the code and it needs to be done online.  Any suggestions on how to resolve - other than ending my contract, starting a new one and porting my number over (which seems very convoluted!!). 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-11-2021 06:55 AM

Hi @Nrobins1 

 

According to the T&C you can only use one discount:

 

When it is time to upgrade, customers will be able to retain their F&F discount. The discount cannot be used in conjunction with any other employee offers or monthly recurring discounts and is not available with any Connected Watch Plans.

 

 Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Jon_K
Former EE Employee

‎17-11-2021 08:07 AM

Hi @Nrobins1.

 

Welcome to the community.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to access your account and see what is going on.

 

Jon

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