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Is my order processed?

PhilAyres
Visitor

‎10-11-2021 03:08 PM

Hi

I arranged an upgrade yesterday through the retention team (I was looking at leaving and he managed to get me to stay) and expected my new phone today. Later in the day someone from the loyalty team rang me and told me I could have a discount as I’ve been a customer for years. She cancelled my original order but then her system went down so

couldn’t put through my order again. She said she’d get hold of me today to let me know what’s going on but I’ve heard nothing and was on hold on 150 for an age so gave up. Any help appreciated

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎10-11-2021 04:26 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)