Last week I ordered the iPad Pro 12.9, but hadn’t taken the costs of the DATA roaming monthly pass into account. I realised that over the 24 months of the contract this would add an eye watering £215.76, and would make paying for the iPad in the UK far too expensive. I followed the instructions sent with the device requesting a return through channel.returns@ee.co.uk., they sent me a link to an online form that I’ve completed. Both their email and the online form stated I’d be contacted within 48 hours, but as of today Thursday I have not been contacted. I call 150 and was eventually put through to the cancellation department, only for a recorded message to say the department was closed until further notice.
I want to return this device under the 14 day distance selling, which I’m legally entitled to do but if EE are not going to respond to my request…how am I supposed to do it within the 14 days ? Is this a crafty way of EE/BT charging me ?
