Ee app not working

[Alanbh]

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a update to the app and I’ve still got the same problem. Was just wondering when the app is being updated I’m using a iPhone 

[BaldrickUK]

Just tried posting a screenshot. It just says my email or password is wrong on a pop up window, even though I validated it by logging in to the website. 

[BaldrickUK]

[Christopher_G]

Could you try deleting and re-downloading the app please, @BaldrickUK?

Chris

[BaldrickUK]

I already had

[Leanne_T]

Thanks @BaldrickUK

Do you have any special characters in the new password?

Leanne.

[BaldrickUK]

Yes as there was in the old one

[Leanne_T]

Thanks @BaldrickUK

Could you possibly try changing the password again, with no special characters and trying the app again? 

Just to see if this helps. 

Leanne.

[BaldrickUK]

Yes, Winner winner chicken dinner.  Obviously someone has messed up an app update and it doesn't like special characters.  I hope you're going to.... sorry, they're going to fix this security issue?

[Christopher_G]

Thanks for confirming, @BaldrickUK.

We've passed that on as feedback to the app team.

Chris

[lordbedlow]

Has this been resolved yet?

I have had the exact same issue for 7 months now.

For me, I can log in to EE through any web browser, on my pc, laptop, phone, even my tv.

However, on the app, I get the same message, login info incorrect. 

I have also deleted the app, reinstalled it, even gained a new phone in this period and the same issue on the new phone. 

I have spoken with all forms of EE support and was told the update a few months ago would fix it, of course, it did not.

Any updates on this?