EE Home App for Android, Where is it???

[shaunb51]

I'm trying to add a boaster disc I've received with my new EE gear, however i have been told by EE I need to install the app on my phone to setup the disc.  I cannot find the app on the app store for Android, only IOS devices.

Has anyone else had this/got this problem or a work around.  The EE staffer has raised it but, who knows when an answer is likely to forth coming.

[Tahirm16]

• Can't seem to find the EE HOME app on Google play store.  When clicking the link on the Website, it sends to go to a dead page.  Wanted to download ready for setup on Tuesday. 

[mikeliuk]

The link at the below URL is broken for me too. 🤓

https://shop.ee.co.uk/broadband/ee-home-app

[Christopher_B]

Hi @Tahirm16

Thanks for coming to the community about this.

I hope you're well and having a good Friday, are you up to much? 

I'm sorry the link isn't working, I'll let the relevant team know so they can look into this.

In the mean time you should be able to download the app by searching for My EE on the Google Play Store, have you tried that yet? 

Thanks 

Chris

[Jon_K]

Hi @shaunb51.

Are you able to download the app using the link on our EE Home App help page?

Jon

[wardi]

Jon_K.. I've just tried via that link and directly on the Play Store and the Home app simply seems to be missing! 

[mikeliuk]

Confirming a search for "EE home" in Google Play app under Android 10 doesn't hit anything which looks to be the right app. Other EE apps are seen.

[Jon_K]

Thanks @wardi.

I'll report this to the relevant team to get it investigated.

Jon

[shaunb51]

Yeah, this was the problem I was getting, could get to the IOS version but, was told the obvious "didn't suit my phone", however nothing for the Android was coming up, "My EE".was plus a couple of other, just not the "Home" one.

The "Play" like give you nothing, just a screen with a picture of a satellite of all things on it, tried on 9 and 2 different versions of 10, haven't tried 11.

Doesn't even show in the "app store" if you try it on a laptop.

[XRaySpeX]

The EE Home app is no longer on Google Play store. It was once; I have it on my Samsung. You don't actually need it to set up a router.

@Christopher_B : It's not MyEE app. It's for help setting up EE Smart routers.