Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[Paulg0]

Obviously you have to go with the network thats best for your individual circumstances.  Theres a cheap option for all 4. Some with advantages and some with disadvantages.

Vodafone - Voxi, EE - 1pmobile, Three - Smarty, O2 - GiffGaff, also Tesco whiuch has Volte and WiFi calling

Paul

[WS1995]

Received a response from EE's 'executive complaints' team.

Stated they've checked with Level 2 technical service and there appears to be no issue with the coverage in my area. If that's the case their coverage map is wildly inaccurate. Whilst I understand a coverage map is only an indication of service, to specify at my address "Good 4G service indoors and outdoors" and actually get poor coverage both inside and outside, very rarely ever seeing 4G/5G, it's not something i'm prepared to stick with.

They've advised if i'm unable to pay the bill this month, which is now £439.40 with a £10 credit from a previous month's overpayment, to contact EE customer services and see if I can pay in instalments.

Instead i've ported my number away from EE to a sim only plan, as for the outstanding balances they'll get their money over time, i'm certainly not paying them £450 a month the crappy service I receive. They can bleat on about being the "biggest" or "fastest" network and run stupid adverts landing planes at tiny airports with no commercial passenger activity, that probably required no landing clearance anyway.... but if they can't provide a decent service to someone who lives within the boundaries of the M25 and only around 12 miles from central London, why would I continue paying.

The early termination fees for just 1 line itself are £1,828 and with the other lines in total it's a bit over £3,000. Which I don't have laying around. As such i'll be making small monthly payments after all lines have been terminated, but certainly not £450 a month.

[emzipoo4u]

It is a kick in the teeth isn’t it. Long standing customer from orange here. I will be moving at the end of my contract which luckily only has a few months left. I was thinking about leaving anyway due to the cost but this just seals the deal. I have a feeling EE will be shooting themselves in the foot here !

[CharlieC1970]

My daughter is a student and took out a contract with EE 18 months ago, since then the price has increased by 25%, from £47pm to £58pm. I wonder how they can justify such an increase, the price of the phone has not increased as it was bought 18 months ago, and the price rise of £10pm is more than Vodafone charge for the same bundle on a sim only deal, so its not the data either? 

I feel companies like EE are using the cost of living crisis to hike their prices purely for profiteering, and their corporate greed is harming people on low incomes. It is totally unreasonable to raise prices by so much, and the small print in these contracts mean the consumer can do nothing about it. 

[XRaySpeX]

In the time since 18 months ago we've had 2 contractual annual CPI + 3.9 % price rises in about April of each year. This year's rise was by 14.4% (see Price changes 2023). Last year's was about 9%. The cumulative effective rise of these would be 24.7% which is more or less what she has experienced.

[CharlieC1970]

What i asked is how they justify it though?

Greedflation is the idea that companies are exploiting high inflation to increase their profits. 

[XRaySpeX]

It's justified by her agreeing to such a contract that stipulates such rises. True, no one 18 months ago could've expected such high inflation.

[DisgruntledFool]

+1 To never using EE again. As consumers, we truly need to stop listening to the corporate gunk from these behemoths and make a stand once and for all. This will absolutely be my last dealing with BT/EE for life - and the same for my kids.

£40 of my £70 (was £60) bill is for the handset. Can one of the EE groupies explain how the cost of the handset has gone up after purchase? 

Would totally understand a 15% increase of providing the service and data as they continuous, but how in the hell can a handset have inflation applied retrospectively?

I hope all of you disgruntled people never forget this and vote with your feet. Unless there is a response, big companies and govt will just continue to fleece us all. 

[DisgruntledFool]

I don’t see how ticking a box rammed with convoluted T&Cs constitutes any form of justification for profiteering?

How can inflation apply to a handset purchased historically? I’d like to hear the economics of that. I can only assume EE borrow the money to purchase the handset at some weird inflation linked interest rate - else they are simply pocketing the increase on the handset value. 

Also, if you plan to hike contract prices by exactly 3.9% each year, why not just be transparent and make a plan £42 instead of £40 from the outset. Seems needlessly devious to me. 

so fair play if you are happy with the way EE treat customers - indeed I’m sure they bank on such people. For all those who are annoyed though, I implore you to vow never to use the company again. Don’t let apathy play right into their greedy little mits. 

[Chris_B]

@DisgruntledFool because when you took out that contract, the device and tariff fell under the same bill but if you want to take out an upgrade or new contract now then they are separate.     

If I remember correctly the contractual price increase is one of the first things within the T&Cs so it’s not buried within it .  You’re also trying to make something about this that happened in April. 

and it’s not a increase of 3.9% it’s CPI + 3.9% as per the T&Cs of the contract and the CPI rate is from December that published in January.     

And here’s the 2nd page of the T&Cs of the contract you agreed too, the first page is about the contract type you took out.      You’re right it’s buried right in there.   The first line is stated CPI annual price increase.   

Even if it was buried within it you have the option to read it if you don’t then that’s up to you but hay that’s EE fault right !