Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[Chris_B]

@Cresty   What sort of contract ?   Sim only or full device contract?      Because it doesn’t mater what device you put a sim into on a sim only contract.  

If it’s a full device contract yes you’ll pay a difference,  ones an iPhone the other is a Pro  device.  There’s a big difference in cost just there for the device itself.  

[gjvhhvfyyujbfgh]

yes, your making his point there - he pays more for the one because the handset cost more. However the cost of the handset to EE was at the time he took out the contact, it hasn’t changed - there’s no excuse for that going up by ~ 14%

Sent from my iPhone

[XRaySpeX]

@gjvhhvfyyujbfgh : EE's contracts have no concept of separate prices for the handset. You agreed to pay the same price for the full duration of the contract.

[Chris_B]

@gjvhhvfyyujbfgh   That’s  where you take out a contract where the cost of the device is separate to the tariff just like other networks offer.   Yes EE offer this but you have to call to request this and you’ll be paying for the device over 36 months just like other networks offer.   

[Cresty]

I understand your point. Totally. And when increases were much smaller I didn't notice the impact so much. But now I've noticed it I don't think it is right we just sit quiet and accept it. At the time I took my contract out I don't believe EE did offer a separate device and separate plan. If they did, they never told me.

Nevertheless, despite what any agreement says, this massive hike has brought it to many Customers's attention and we just want our voice to be heard. It's up to EE how they want to try and retain us if they aren't going to do anything else about it. Good luck!

I did post earlier a good way of buying your handset separate to your contract... and I don't think buying it through any operator is that good a deal.

Fact remains, whatever the contract says, cost of the phone is in there and the price of the phone has not increased... therefore, EE are creaming it through the contract words they put together. It may well go towards paying their electricity bills but, that is more luck than judgement.

[Beany96]

The key thing to note is yes it’s going up by that, But the way they do it is you have a device plan which is the cost of the device and an airtime plan, only the airtime plan rises. Which means you don’t really feel the rise as you would with say EE, which is one package not split. And you can pay off the device plan when ever you want, EE you have to play the entire plan -20% I think it is. I’ve already left EE and gone to o2, reason being is you can upgrade anytime for absolutely nothing and change to a lower plan. EE are just legally scamming people with this anytime upgrade thing.

[XRaySpeX]

---

@Beany96 wrote:

EE you have to play the entire plan -20% I think it is. 

---

-4% after a shameful HMRC ruling.

[FLEETFANATIC]

My issue is that when I took my contract out in March 21, you have since put it up twice - a total of 25%.

The contract covers both the handset cost & airtime - can you demonstrate to me how the handset has cost 25% more to provide in the time since?

And that is, eventually, going to be where this scenario becomes the next PPI.

It is robbery.

[FLEETFANATIC]

It's a sharp practice, no matter what.

[coylealan18]

I've had a SIM only for many years.  I phoned to see if they could offer me a deal since I have been out of contract since 2020.  The best they could offer me was £26 a month for uncapped speeds which I already get.  Virgin are doing £8 a month with no minimum term for 25GB.  The fact EE couldn't offer me anything to retain my business is really poor I think.