I recently upgraded my phone a few weeks ago and today went to use it and shock my account was suspended. I logged in bemused as bill not due and apparently I owed £50 which I was not aware of and to add insult you slapped a late payment charge for something I knew nothing about. To reinstate my services I had to pay this deposit for service charge. I've been with EE years now and this charge is new to me. How can you add a charge then suspend customer account without even telling me??? When I completed my upgrade with Keith from Doncaster call centre he mentioned nothing about this charge. Only £6.98 delivery.
Disappointed with the service is an understatement, I want this charge reimbursed and this so called late payment removed from my account!!!!!!!!
