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05-05-2020 08:36 PM
Has anyone else ordered a device and had no updates? I ordered a Samsung watch last thursday and had a confirmation email on the day but nothing since?
Thankyou
06-05-2020 10:41 AM
Hi @ShannonGrif98.
Welcome to the community.
Have you tried using your order number from the email, to track your order in our online order tracker?
Jon
06-05-2020 11:12 AM
Hi Jon,
Yes I have tried tracking it via order number and it says there is an error and they can't track it. But won't explain why. It's been almost a week now so was just abit concerned! And looking for advice 🙂 thankyou!
06-05-2020 11:17 AM
Thanks @ShannonGrif98.
If the tracker isn't working, the only way to get an update on your order would be to contact our Customer Care team so they can access your account.
Jon
06-05-2020 11:19 AM
Okay thankyou, what is the best way to contact them?
06-05-2020 11:22 AM
It depends what's best for you, @ShannonGrif98 🙂
You can either give them a call on 150, or try using the online chat option on our get in touch page.
Jon