Delivery

[ShannonGrif98]

Has anyone else ordered a device and had no updates? I ordered a Samsung watch last thursday and had a confirmation email on the day but nothing since? 

Thankyou 

[Jon_K]

Hi @ShannonGrif98.

Welcome to the community.

Have you tried using your order number from the email, to track your order in our online order tracker?

Jon

[ShannonGrif98]

Hi Jon,

Yes I have tried tracking it via order number and it says there is an error and they can't track it. But won't explain why. It's been almost a week now so was just abit concerned! And looking for advice 🙂 thankyou!

[Jon_K]

Thanks @ShannonGrif98.

If the tracker isn't working, the only way to get an update on your order would be to contact our Customer Care team so they can access your account.

Jon

[ShannonGrif98]

Okay thankyou, what is the best way to contact them? 

[Jon_K]

It depends what's best for you, @ShannonGrif98 🙂

You can either give them a call on 150, or try using the online chat option on our get in touch page.

Jon