For up-to-date information and comments, search the EE Community or start a new topic. |
23-04-2020 10:58 AM - edited 23-04-2020 01:25 PM
Fiz uma compra nao tenho código do rastreio, ninguem me responde, mas antes da compra uma atendente me ligava até por três vezes ao dia, para eu concluir a compra, agora não tenho resposta alguma
23-04-2020 02:51 PM
Good Afternoon @Antonio_Luna.
Welcome to the EE Community.
Did you receive a confirmation email? if yes, your order number will be on this email.
When did you process your order?
What phone did you go for?
Speak soon,
Katie 🙂
23-04-2020
05:39 PM
- last edited on
23-04-2020
06:23 PM
by
DanielPA
Order number: xkoxxxxxxxxx
Model: IPhone 11 Pro 256GB Space Grey
I have done the shop on the site also i did the upgrade from the plan, I already was charged on my account the price from the mobile phone, but I have no information about the delivery, I need to know the tracking number.
[mod edit: please do not post personal information on the public board. Thanks!]
24-04-2020 10:03 AM
24-04-2020 12:00 PM
I made on April 17th the initial value of the device has already been debited from my account, but I have no information about the delivery date
24-04-2020 12:17 PM
Hi @Antonio_Luna,
Welcome to the EE Community. 🙂
Please get in touch with Customer Care so we can take a quick look at your order.
Thanks
James
24-04-2020 09:13 PM
I don't know where else to turn, I placed an order for an IPhone 11 Pro on the website, the payment was debited from my account, but now nobody knows how to inform me, where is the order. I already called I stayed all afternoon talking about the service, but without a satisfactory answer, I want to know how I get the amount paid by phone back?
As soon as I get my refund, I don't want to be a customer anymore.
26-04-2020 10:00 AM
Hi @Antonio_Luna.
Have you followed the advice provided by @James_B and speak with our mobile care team?
If yes, what was advised?
Katie 🙂