The EE Community

Netflix Activation

Hey, i selected the Netflix Add on as this is what I had before. I’ve just gone to use my Netflix it’s now saying I need to pay for it? And that my number isn’t linked to an account ? If I go to the ee.co.uk/netflix to activate it, it says it’s alrea...

linking new device

needed to renew my re plan for data and tried to get into my account and link my new phone on my new device. been trying for days with no luck saying my informations wrong when it’s clearly not!! any help? 

Access adult content

high bills

hy everyone i am out of country from last month and i am getting high bills since i am out of country can anybody tell me what’s happening?   

Bought new iPhone 16plus on website

Hi I bought an iPhone 16 plus on the ee website today ...... and although the process went right thru to the end and even took my £30 upfront cost, I have no confirmation email at all with no reference  number, which means I can't track k the phone o...

Change of address

How is it possible that in the last 15 days we’re called 5 time and you guys haven’t been able to change the address of our house not only that but now that we want to cancel for an service we not even getting you guys are saying that we have to pay ...

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

All-rounder contract, with EU roaming, suddenly stopped working in Cyprus

I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...