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08-10-2019 02:47 PM
I upgraded my contract on the 6th October got the e-mail confirmation and it said wait for a text for a delivery date.
The phone was and still is in stock I don't understand why I've still had no information, i checked the ee tracker with the order number and it says it cant give any details at present?
The money has been taken for the new hand set
08-10-2019 06:10 PM
Hi there @Dannyo
Welcome to the community.
What phone have you ordered?
Did you order your upgrade online or over the phone?
Speak soon.
Leanne.
14-10-2019 03:05 PM
Likewise, just wondering on the lead time for the iphone11. I ordered one last week and my order still is at the first stage....
14-10-2019 03:35 PM
Afternoon @Krebsy
Welcome to the community.
What size and colour iPhone 11 have you ordered?
Did you order online, over the phone or in an EE Store?
Leanne 🙂
14-10-2019 03:52 PM
14-10-2019 03:52 PM
Ordered over the phone as part of upgrade call. Iphone11, 64GB.
14-10-2019 04:06 PM
Hi there @Krebsy
Thanks for coming back to me.
Our EE Shop is showing the device is expected to be dispatched within 14 days.
You will get a text from DPD the day before the device is due to be delivered.
If you would like an update on your order give us a call on 150, our Mobile Care team will be able to check this for you.
Leanne 🙂
14-10-2019 05:13 PM
14-10-2019 05:20 PM - edited 14-10-2019 10:38 PM