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I ordered an upgrade on Friday, no update still

Oeollie
Visitor

I ordered a phone upgrade on Friday evening, it is now Monday and I have had no update as to the status of my order. It says one day delivery, I understand that it may not have been able to be delivered over the weekend, but would have expected at least and update by now as it has been 3 days. And no email from EE apart from the original confirmation, and no text from DPD, so I would assume It hasn’t been dispatched yet!

1 REPLY 1
Leanne_T
EE Community Support Team

Good Afternoon @Oeollie

 

Thanks for coming here 🙂

 

What device did you order?

 

You will get a text from DPD the day before your upgrade is due to be delivered this can be up until 8PM 🙂

 

Speak soon.

 

Leanne.