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Delivery issue with DPD

Carolyn66
Explorer

‎21-11-2019 11:13 AM

Hi placed an order on Saturday for my new iPhone 11, said it would be delivered Monday 18th, didn’t show. Then got a message from DPD saying it would be Tuesday... no show. AGAIN another message for Wednesday...no show. It’s meant to be coming today 21st however I spoke to DPD who said it hadn’t been scanned in the depot since Monday 18th?? Anyone else had an issue?? DPD are saying it’s ee fault??!! Thank you! 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-11-2019 11:22 AM

@Carolyn66   Call EE customer services about this so they can address the issue with DPD. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Carolyn66
Explorer
In response to Chris_B

‎21-11-2019 11:25 AM

I can’t get through to customer services on the phone been in a queue for a good while. I’ve tried chatting online but no options have come up for the ee chat yet! 

0 Helpful
Katie_B
EE Community Support Team
In response to Carolyn66

‎21-11-2019 01:32 PM

Good Afternoon @Carolyn66.

 

Thanks for coming to the community, I would love to see if I can help further.

 

You should now have a private message from myself for more information. 

 

Speak soon, 

 

Katie 🙂

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