Add to plan products

Kturner1
Investigator
Investigator

‎21-11-2019 09:08 AM

I have ordered airpods as an add to plan order, yesterday. Recieved a confirmation email, but no delivery information. When I have tried to track the order nothing comes up and asks me to try again. Tried to contact someone and it just goes round in circles for automated messages 

What's happening with the system at all 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎21-11-2019 10:53 AM

@Kturner1   Did you receive a tracking number?  As XKN or XKO number is not a tracking number it’s just an order number.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

‎21-11-2019 12:52 PM

Hi @Kturner1

 

Welcome to the community and thanks for ordering. 

 

Which option did you choose when you called? Did you call 150?

 

Chris

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Kturner1
Investigator
Investigator
In response to Christopher_G

‎21-11-2019 07:15 PM

I ordered online.

Mrs K Pennington
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Kturner1
Investigator
Investigator
In response to Chris_B

‎21-11-2019 07:40 PM

I have recieved an order number only.

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Christopher_G
EE Community Support Team
In response to Kturner1

‎22-11-2019 08:37 AM

OK thanks, @Kturner1

 

I recommend speaking to our Mobile Care team on 150, options 1, 2, then 1 again. They'll be able to check the order for you and let you know what's happening.

 

Let us know how you get on.


Chris 🙂

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