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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2681 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15714 Views
  • 51 replies
  • 65 Helpful

Help! No tracking number or order confirmation email/text

I ordered a new iPhone 7 over a telephone call, and was told I would receive an email confirming this, as it was due for next day delivery. The phone never arrived and I didn't receive an email confirming the order, so I don't have a tracking number ...

olvrshrv by Visitor
  • 2184 Views
  • 1 replies
  • 0 Helpful

No Email

So ordered my new google pixel 4xl and haven't recieved my email with the tracking number checked my emails only one i've had is saying order is on it's way but no order number for tracking. Help

Resolved! Awaiting upgrade

Hi, ordered Huawei upgrade 7 days ago. Said in stock, delivery within 1 day?? Still waiting Messages being received about upgrade but nothing to say when to expect delivery of phone Please advise how to find out what's happening 

JaneyP by Visitor
  • 1722 Views
  • 1 replies
  • 1 Helpful

Free Xmas Gift -Where's the text message?

Upgraded on 5th December to take advantage of a new Samsung A70 and free Toshiba TV.  According to the information I should have received a text message 14 days after upgrading with the link to claim.  It's now 21 days and no text message or link? Is...

Delivery problem

Ordered a phone update, tracked with DPD, it says it was delivered to and signed for by someone not even in the same town as me!!! No idea how to get in touch with either EE or DPD about this, has someone just stolen my phone???

delivery

I've ordered my new phone to my sisters house as I am unable to be home to sign for it, she does not have the same surname as me (this doesn't really seem a fair policy as many people live with partners that are not married) will she be able to sign ...

What's my order number!? Frustrated!

I've been waiting at home for my phone to arrive all day and I need to go out before the shops shut. The order number isn't on the confirmation email, I've been waiting to contact someone on live chat for over 2 hours and I don't have access to a pho...

RosaF by Visitor
  • 582 Views
  • 1 replies
  • 0 Helpful

Cancel an order

I've just made an order online then found a different deal I wanted instead. Rang customer services and they didn't know how to cancel it and said I will have to wait till it arrives. Is there a way of cancelling online. I have am order number I don'...

Jazl1 by Visitor
  • 808 Views
  • 2 replies
  • 2 Helpful

Add to plan products

I have ordered airpods as an add to plan order, yesterday. Recieved a confirmation email, but no delivery information. When I have tried to track the order nothing comes up and asks me to try again. Tried to contact someone and it just goes round in ...

Kturner1 by Investigator
  • 804 Views
  • 5 replies
  • 0 Helpful

Delivery issue with DPD

Hi placed an order on Saturday for my new iPhone 11, said it would be delivered Monday 18th, didn’t show. Then got a message from DPD saying it would be Tuesday... no show. AGAIN another message for Wednesday...no show. It’s meant to be coming today ...