Web order

Gazlea14
Visitor

‎20-11-2019 05:35 PM - last edited on ‎20-11-2019 08:59 PM by EE Community Moderator

I placed an order and was told Monday that I would get a message saying it would be delivered at my chosen shop today but haven't had a message and can't use the track facility online.

 

Order number  xxxxxxxxxxx

 

.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎20-11-2019 08:17 PM

@Gazlea14  You will not receive tracking information if you’ve ordered it to a store as the store is the customer receiving the device and the store will contact you when your device is there

 

this is a public forum that you should not put your information on it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎21-11-2019 08:36 AM

Morning @Gazlea14

 

Thanks for coming to the community.

 

If you placed the order online for delivery to a store you would still receive a DPD text to tell you when it’s going to arrive ready for you to collect.

 

Have you had any texts from DPD?

 

If not, give our Mobile Care team a call they will check your account for you and give you an update on the order.

 

Let us know how you get on 🙂

 

Leanne.

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