Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Data usage

Suffolksteve
Investigator
Investigator

‎06-10-2021 08:35 PM

I have a monthly plan where I get 26 gb per month. It is for Internet in a caravan. The last couple of months my data has been used up faster than normal and I don't know why!  I've only used it for about 2 hours on YouTube and 90 mins on iplayer.  Done some Facebook and Instagram but that's about it.  My question is should 40 mins of iplayer take up 600 my? 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎07-10-2021 08:17 AM

Hi @Suffolksteve.

 

Do you have any other devices connected to your Mobile Broadband that could be using data?

 

The amount of data used can vary depending on the quality of what you're watching, and also the length of the programme or video. Watching videos on Facebook and Instagram will of used more data than just scrolling through photos too.

 

Jon

Suffolksteve
Investigator
Investigator
In response to Jon_K

‎07-10-2021 10:08 AM

Only a phone and tablet so it's only standard definition.  Checked my data before and after watching iplayer for 40mins and it used over half a gb.  

0 Helpful
Jon_K
Former EE Employee
In response to Suffolksteve

‎07-10-2021 12:18 PM

Thanks @Suffolksteve.

 

If you're able to get in touch with our Tech Care team they will be able to take a look at your data usage and try to get a better idea of what is happening for you.

 

They will be able to check for any irregularities.

 

Jon