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Data Add On

DawnBelton
Visitor

‎21-08-2021 07:44 AM

Puzzled … my boyfriend usually has the option to buy / add on extra data so he can gift it to his son as and when needed.

 

the option to buy add ons has disappeared!

 

we are puzzled after much searching and googling 

 

any ideas about what might have happened ?

 

many thanks in advance

 

dawn 

 

 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎21-08-2021 08:57 AM

Is he abroad? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Wh71
Visitor
In response to XRaySpeX

‎22-08-2021 11:50 AM

I’m having the same problem as Dawn’s husband. I’m currently in France.

0 Helpful
Christopher_B
EE Employee
In response to Wh71

‎22-08-2021 01:09 PM

Hi @Wh71

 

I hope you're well and having a nice time in France, other than this issue of course.

 

When you're outside the UK data you can buy is roaming data, and that can't be shared.

 

Thanks

 

Chris 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_B

‎24-08-2021 06:52 PM

@Christopher_B : France is in the EU! You don't buy roaming data in the EU. You use your UK allowances or buy UK add-on data there & you should be able to share it. This is no Solution!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to Wh71

‎24-08-2021 07:27 PM - edited ‎24-08-2021 07:40 PM

Hi @XRaySpeX 

 

Thanks, this has been removed now 🙂

 

@Wh71, have you ran out of data to use in France? 

 

Can I just check, do you have a pay as you go or pay monthly account?

 

Leanne.

0 Helpful