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06-08-2021 05:41 AM
I changed from iphone to Samsung.... I can't get on with it.... can I change to an iPhone does anyone know?
Solved! See the answer below or view the solution in context.
06-08-2021 08:19 AM
Hello @EmeliaMay1
Welcome to the EE community
The answer depends where you bought the device from.
If you bought the new phone via telesales or an online route, then it comes with a 14days statutory "change of mind" right of return.
If you bought the device through a retail shop, it doesn't necessarily come with that - and through an EE retail shop, it didn't.
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06-08-2021 08:29 AM
Hi @EmeliaMay1
Thanks for coming to the community.
I can see you've had some great advice from @bristolian. you can find full details in our Returning a phone or device within 14 days, Help page.
Thanks 🙂
Leanne.
