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Community Activity
Broadband fault
Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do. We have their tv system too so can’t even watch tv. I tried ...
Top up pay as you go
I am trying to top up my 75 year old father's phone and it will not let me. The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.
Smart 5G Hub - No Upload Speed & Constant Connection Drop Off
Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...
Discovery plus dropping sound after ads
There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks
Resolved! Return kit bag
I have not receive the return kit bag, please sent it again, thanks
Order - Code not provided
Does anyone know how this may have happened with a new phone I ordered where dpd tried to deliver it when nobody was home and they sent it back to EE because no Code could be provided
eSIM
Had a new iPhone, started transferring from my old phone to my new, eSIM accidentally gets deleted. Now I’m stuck as I work full time 10 hours a day all week so i can’t go to an EE store. Online I can’t use any of the methods to re activate or receiv...
Live chat
Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?
TNT Sports auto renewal error.
I’m trying to turn the auto renewal off for TNT sports off but receiving the error message“We've had a problem loading this info. Please try again in a while”.This has been the case for a while and on different devices. Any advice on how to fix this...
Bill payment isn't showing on EE after two weeks
I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...
