Connecting 4GEE wifi to Audio Pro and Spotify connect

[cc1200]

Hi, recently joined EE and set up 4G mobile broadband which has transformed my broadband from old style 1mbps via a traditional line to 25mbps or more.  Very happy as we are in a rural area.  Placing the order and getting set up was a great experience so thank you EE.  The only thing I'm really struggling with is getting my audio pro smart speaker to play music via spotify connect. It worked fine on the old(slow) network and I have reconnected to the new network, on the 2.4ghz band, and it 'says' connected but I just can't get spotify to play.  Done everything I can think of, reset to factory settings on the speaker, checked everything is on the same network, logged in & out, but I just can't make it play.   Just wondered if anyone had experienced a similar issue or had any ideas that might help? Thanks in advance and sorry for the long question.

[cc1200 · Accepted solution]

Hi @Tonybbb ....I have a solution from Audio Pro which works - its a DNS issue apparently, and they sent me a firmware update for my speakers. Multi-room working fine on wifi.  Not sure if I can post the links on here but I have the firmware update tool+ instructions, and the firmware update link from Audio Pro engineer team.  I was beginning to regret getting 4G wifi - now its all working, relieved.

[Tonybbb]

Hi @cc1200 

That's good news, I'm glad my fears about incoming Internet connections proved incorrect. But I contacted Audio Pro support myself today, and they don't seem to be able to offer me a solution. I had a very quick response, but all it said was:

"We have some customers with issues with Spotify and that router modell..

Your speaker have latest firmware.."

My speaker has firmware version 4.2.9307.109. Is that the same version you have updated to? And was the firmware update all you needed, or were there any other actions needed?

[cc1200]

here is the update tool A-P sent me, including a guide: https://linkplay.s3.cn-north-1.amazonaws.com.cn/update+tool.zip

and here is the firmware update that they asked me to apply

Please try below version, we add Google DNS to firmware and open Spotify SDK  debug log, if still can't connect, please send feedback to me, thanks a lot

https://rlsd.linkplay.co/fw/stable-wiimu-4.2/a28audiopro/20210308-171244-4.2.9408-r73DBhfQzk/release...

That was all I needed and it worked a treat.

[cc1200]

I obviously can't vouch for the updates for your situation but it worked on both Drumfire and a C10.  Will be interested to know if it works out....or you may wish to prompt Audio Pro again for engineer support to send you the update.  I asked them if they were happy for me to share the files and they said yes.

[cc1200]

Sorry, realised I didn't fully answer your question.  The updated firmware I have is 4.2.9408.107 on DF and 4.2.9408.112 on C10 - I updated both speakers with the same file  so I don't know how the C10 ends up with a different number, maybe it's to do with auto install by speaker type or something.

[Tonybbb]

Thanks very much @cc1200 , that's all most helpful. I will give it a go. Mine is a C10, so fingers crossed! I've been holding off buying another speaker mainly because of this, although the speaker and app do seem generally a bit temperamental!

[cc1200]

Glad to be of help....hope the solution works for you too.

[Tonybbb]

Hi @cc1200 

Yes it has worked for me too! It didn't quite work first time, Spotify completed the connection to the speaker, which was a step forward, but there was no sound from the speaker. That's an issue I've also had with Bluetooth connections to this speaker, so probably a separate problem. But since then it has connected properly every time, and with successful handover from both phone and tablet. It's great to have the full integration - so much more usable!

Thank you so much for all your help!

[DazT1]

Hi There, i am also having trouble with connecting drumfires to my spotify on 4G EE,

I have downloaded the firmware on the previous link but its for Mac, has anyone got the firmware for windows 10 please i have contacted audio pro but no response yet.

[Christopher_G]

Hi @DazT1

Welcome to the community.

What device are you running Spotify on?

Chris