Broadband query

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ahritina
Investigator
Investigator

‎25-06-2021 06:35 PM

Let's say my 18th month contract "ends" on the 1st, where I'd like to move to virgin but can't until the 8th since that's when an engineer can come, what would the process be like.

 

When would I have to let EE know so I don't lose service completely until the day I switch over?

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XRaySpeX
EE Community Star
EE Community Star

‎25-06-2021 06:43 PM

Sign up 1st with VM & let them install their BB. Don't cancel with EE until VM is up & running to ensure no loss of service. You need to give EE 14 days notice of cancellation & so you could cancel EE that bit earlier.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎25-06-2021 06:43 PM

Sign up 1st with VM & let them install their BB. Don't cancel with EE until VM is up & running to ensure no loss of service. You need to give EE 14 days notice of cancellation & so you could cancel EE that bit earlier.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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