Confused

Jasminealice78
Explorer

‎25-10-2021 05:08 PM

Hi there ordered a phone for my mum they took the £30 upfront cost and it’s still pending in my bank. But she keeps getting emails saying to confirm the order and pay £30 again.. when will the £30 that’s pending come back into my bank so we can order again thanks 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎25-10-2021 05:15 PM

@Jasminealice78    So did you cancel the order?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Jasminealice78
Explorer
In response to Chris_B

‎25-10-2021 06:03 PM

Hi no I didn’t, as far as I was aware it went through until now the emails are saying complete order 

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Leanne_T
EE Community Support Team
In response to Jasminealice78

‎26-10-2021 08:02 AM

Hi @Jasminealice78

 

Thanks for coming to the community. 

 

If the order has not been cancelled the amount you paid for the phone will still be pending until this is processed and sent out to you or you request to cancel the order. 

 

I would suggest giving us a call on 0800 079 8586 or 150 from an EE Phone, and the team can get the order looked into for you. 

 

Leanne.

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