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Complaint

KennyA1
Visitor

‎26-10-2021 02:41 PM

I have an unresolved broadband issue now in its fourth week. Despite some help and communication early into the issue this has now dried up butch by EE and Openreach.

how donI progress this as a complaint in writing as I do wish a paper trial to clarify the difficulty I am having with your organisation.

 

26/10/2021

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎26-10-2021 02:54 PM

@KennyA1  Please read THIS it’ll explain how you can make a complaint be this in writing or via using the online form. 

0 Helpful
James_B
EE Community Support Team

‎26-10-2021 03:39 PM

Hi @KennyA1,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. Please let us know if you need any further help in raising your complaint.

 

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎26-10-2021 08:11 PM

What is your BB issue? Perhaps we can help you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful