Complaint

KennyA1
Visitor

‎26-10-2021 02:41 PM

I have an unresolved broadband issue now in its fourth week. Despite some help and communication early into the issue this has now dried up butch by EE and Openreach.

how donI progress this as a complaint in writing as I do wish a paper trial to clarify the difficulty I am having with your organisation.

 

26/10/2021

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-10-2021 02:54 PM

@KennyA1  Please read THIS it’ll explain how you can make a complaint be this in writing or via using the online form. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎26-10-2021 03:39 PM

Hi @KennyA1,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. Please let us know if you need any further help in raising your complaint.

 

James

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XRaySpeX
EE Community Star
EE Community Star

‎26-10-2021 08:11 PM

What is your BB issue? Perhaps we can help you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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