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Compensation

ChrisA123
Explorer

‎12-05-2021 02:40 PM

Just had my broadband and landline fixed after bt openreach identified an issue with the wiring on an outside telegraph pole. Ee have offered me the equivalent of 2 days broadband fee as compensation, about £2.32. I think this is derogatory bearing in mind I had to specifically be around for the engineer visit. Thoughts?

0 Helpful
5 REPLIES 5
Mustrum
EE Community Star
EE Community Star

‎12-05-2021 03:20 PM

It sounds like they got your fault fixed pretty quickly and within the timeframe they quoted.

XRaySpeX
EE Community Star
EE Community Star

‎12-05-2021 03:20 PM - edited ‎12-05-2021 03:49 PM

Well, EE have only just signed up to Ofcom's Compensation Scheme last week. They are meant to offer £8.06 for each calendar day that the service is not repaired.

 

See Automatic compensation: What you need to know

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
pip11
Scholarly Contributor
Scholarly Contributor

‎12-05-2021 07:46 PM - edited ‎12-05-2021 07:58 PM

Who's BT Openreach, is that a new company we don't know of?

 

@XRaySpeX  Doesn't compensation kick in if the repair takes longer than stated in the SLA?

0 Helpful
ChrisA123
Explorer
In response to pip11

‎12-05-2021 09:15 PM

BT Openreach are the service provider used by EE for landline issues. BT own EE.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to ChrisA123

‎12-05-2021 09:42 PM

BT Group owns EE, BT Consumer & Openreach, all of whom operate independently.

 

@pip11 : Yes, if the service is not fixed after two full working days you should get auto compo.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful