Compensation
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12-05-2021 02:40 PM
Just had my broadband and landline fixed after bt openreach identified an issue with the wiring on an outside telegraph pole. Ee have offered me the equivalent of 2 days broadband fee as compensation, about £2.32. I think this is derogatory bearing in mind I had to specifically be around for the engineer visit. Thoughts?
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12-05-2021 03:20 PM
It sounds like they got your fault fixed pretty quickly and within the timeframe they quoted.
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12-05-2021 03:20 PM - edited 12-05-2021 03:49 PM
Well, EE have only just signed up to Ofcom's Compensation Scheme last week. They are meant to offer £8.06 for each calendar day that the service is not repaired.
See Automatic compensation: What you need to know
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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12-05-2021 07:46 PM - edited 12-05-2021 07:58 PM
Who's BT Openreach, is that a new company we don't know of?
@XRaySpeX Doesn't compensation kick in if the repair takes longer than stated in the SLA?
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12-05-2021 09:15 PM
BT Openreach are the service provider used by EE for landline issues. BT own EE.
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12-05-2021 09:42 PM
BT Group owns EE, BT Consumer & Openreach, all of whom operate independently.
@pip11 : Yes, if the service is not fixed after two full working days you should get auto compo.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
