Compensation

[ChrisA123]

Just had my broadband and landline fixed after bt openreach identified an issue with the wiring on an outside telegraph pole. Ee have offered me the equivalent of 2 days broadband fee as compensation, about £2.32. I think this is derogatory bearing in mind I had to specifically be around for the engineer visit. Thoughts?

[Mustrum]

It sounds like they got your fault fixed pretty quickly and within the timeframe they quoted.

[XRaySpeX]

Well, EE have only just signed up to Ofcom's Compensation Scheme last week. They are meant to offer £8.06 for each calendar day that the service is not repaired.

See Automatic compensation: What you need to know

[pip11]

Who's BT Openreach, is that a new company we don't know of?

@XRaySpeX  Doesn't compensation kick in if the repair takes longer than stated in the SLA?

[ChrisA123]

BT Openreach are the service provider used by EE for landline issues. BT own EE.

[XRaySpeX]

BT Group owns EE, BT Consumer & Openreach, all of whom operate independently.

@pip11 : Yes, if the service is not fixed after two full working days you should get auto compo.