Automatic compensation

[Zakk19]

Hi has anyone managed to claim there daily compensation of £5.04 for delayed connection, I've had the £25 for not being able to connect. 

[pip11]

There's no need to claim, it is automatic. It will be added as a credit to your account within 30 days.

Automatic Compensation 

[Zakk19]

Cheers that's more than I've been told by EE since 10th August 

[Zakk19]

I'm guessing 30 day's from connection. 

[Leanne_T]

Hi there @Zakk19 

Thanks for coming here. 

We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.

Full details can be found in our Automatic compensation, Help page. 

Leanne.

[Zakk19]

Hi connection dat was 10th August but there was a problem with pipe broken under ground, second connection date was then 13 September 35 day's later, so if I'm reading it right I'm getting £5.04 for 34 day's. 

[Leanne_T]

Hi @Zakk19

If you would like to get this checked, please give us a call on 0800 079 8586, the team will be happy to look into this for you 🙂

Leanne.