Automatic compensation
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27-09-2021 01:18 PM
Hi has anyone managed to claim there daily compensation of £5.04 for delayed connection, I've had the £25 for not being able to connect.
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27-09-2021 01:55 PM
There's no need to claim, it is automatic. It will be added as a credit to your account within 30 days.
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27-09-2021 04:07 PM
Cheers that's more than I've been told by EE since 10th August
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27-09-2021 04:14 PM
I'm guessing 30 day's from connection.
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27-09-2021 04:21 PM
Hi there @Zakk19
Thanks for coming here.
We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.
Full details can be found in our Automatic compensation, Help page.
Leanne.
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27-09-2021 08:56 PM
Hi connection dat was 10th August but there was a problem with pipe broken under ground, second connection date was then 13 September 35 day's later, so if I'm reading it right I'm getting £5.04 for 34 day's.
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28-09-2021 08:25 AM
Hi @Zakk19
If you would like to get this checked, please give us a call on 0800 079 8586, the team will be happy to look into this for you 🙂
Leanne.

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