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Automatic compensation

Zakk19
Contributor
Contributor

‎27-09-2021 01:18 PM

Hi has anyone managed to claim there daily compensation of £5.04 for delayed connection, I've had the £25 for not being able to connect. 

6 REPLIES 6
pip11
Scholarly Contributor
Scholarly Contributor

‎27-09-2021 01:55 PM

There's no need to claim, it is automatic. It will be added as a credit to your account within 30 days.

 

Automatic Compensation 

Zakk19
Contributor
Contributor
In response to pip11

‎27-09-2021 04:07 PM

Cheers that's more than I've been told by EE since 10th August 

Zakk19
Contributor
Contributor
In response to Zakk19

‎27-09-2021 04:14 PM

I'm guessing 30 day's from connection. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Zakk19

‎27-09-2021 04:21 PM

Hi there @Zakk19 

 

Thanks for coming here. 

 

We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.

 

Full details can be found in our Automatic compensation, Help page. 

 

Leanne.

Zakk19
Contributor
Contributor
In response to Leanne_T

‎27-09-2021 08:56 PM

Hi connection dat was 10th August but there was a problem with pipe broken under ground, second connection date was then 13 September 35 day's later, so if I'm reading it right I'm getting £5.04 for 34 day's. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Zakk19

‎28-09-2021 08:25 AM

Hi @Zakk19

 

If you would like to get this checked, please give us a call on 0800 079 8586, the team will be happy to look into this for you 🙂

 

Leanne.

0 Helpful