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Cannot renew my Pay As You Go pack

jpbucci
Visitor

‎21-10-2021 10:46 PM

Hi,

 

The system already has my card details for automatic renewals but is not able to take payments, I suppose it might be because it's trying to charge my card on a past date (20 August instead of 20 October, see screenshot below).

Tried to contact support with no luck and I've been without line for two days now.

How can this be solved?

 

Thanks

 

 

Screenshot 2021-10-21 at 22.40.58.png 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎21-10-2021 11:03 PM

Well, you could top up manually & maybe the pack will be auto bought when the credit is enough.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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