Cancellation

Ernicjo
Established Contributor
Established Contributor

‎21-10-2021 09:32 AM

Hello i just had a message saying i can upgrade does that mean i can cancel my contract 

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5 REPLIES 5
Christopher_G
EE Community Support Team

‎21-10-2021 11:53 AM

Hi @Ernicjo

 

Welcome to the community.

 

What does the message say exactly? How long have you got left on your contract?

 

Chris

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Ernicjo
Established Contributor
Established Contributor
In response to Christopher_G

‎21-10-2021 04:31 PM

Doesnt say whats left just i can upgrade for free i only have a smart watch with EE now not a phone 

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Ernicjo
Established Contributor
Established Contributor
In response to Christopher_G

‎21-10-2021 04:34 PM - last edited on ‎21-10-2021 05:15 PM by EE Community Moderator

Screenshot_20211021-163257_My EE.jpg

This is what is says can i cancel my contract now

 

[mod edit: Image rejected due to it containing personal information.]

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Katie_B
EE Community Support Team
In response to Christopher_G

‎21-10-2021 05:18 PM

Hello @Ernicjo. 

 

Please log in to your My EE account and follow these steps:

 

Menu >  Plan & Add-ons > Plan. 

 

This will show your contract dates. 

 

You place your cancellation notice 30 days before the end of your contract. 

 

Katie 🙂

XRaySpeX
EE Community Star
EE Community Star
In response to Ernicjo

‎21-10-2021 11:25 PM - edited ‎21-10-2021 11:26 PM

That page already says "Plan Ends 19 Oct 2021". You may now cancel with 30-days notice at any time by calling CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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