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website cancellation

saar12
Visitor

‎19-12-2021 09:21 AM

hello, I bought a pack when i was in the UK but now have returned to my county and would like to cacel a self-restoring pack. I can't seem to find how to do it via website and can't really call for a phone service. is there any solution?

0 Helpful
4 REPLIES 4
mikeliuk
Ace Contributor
Ace Contributor

‎19-12-2021 09:46 AM

Hi @saar12 ,

 

This should be possible by sending text messages, please see the SMS link below.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
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XRaySpeX
Grand Master
Grand Master

‎19-12-2021 01:11 PM - edited ‎19-12-2021 01:11 PM

@saar12 : If you are in EU, text STOP PACK to 150. Otherwise just stop topping-up & the pack can't possibly reoccur.

 

@mikeliuk The contract Text Service is not applicable to PAYG & its packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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mikeliuk
Ace Contributor
Ace Contributor
In response to XRaySpeX

‎19-12-2021 01:52 PM - edited ‎19-12-2021 01:53 PM

Apologies, hopefully the link below is correct. I didn't have space in the sig to include both pay monthly and PAYG.

 

I'm aware that when the website is in maintenance, there's a page with both together but I've not been able to find a link for that yet.

 

Depending on the country, the below may not be available.

 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/call-text-and-data-charges/how-can-i-get-hel...

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to mikeliuk

‎19-12-2021 02:07 PM

@mikeliuk wrote:

there's a page with both together but I've not been able to find a link for that yet.

I recall that a subset of both used to be under "Contact EE" but is no longer.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful