website cancellation

[saar12]

hello, I bought a pack when i was in the UK but now have returned to my county and would like to cacel a self-restoring pack. I can't seem to find how to do it via website and can't really call for a phone service. is there any solution?

[mikeliuk]

Hi @saar12 ,

This should be possible by sending text messages, please see the SMS link below.

[XRaySpeX]

@saar12 : If you are in EU, text STOP PACK to 150. Otherwise just stop topping-up & the pack can't possibly reoccur.

@mikeliuk The contract Text Service is not applicable to PAYG & its packs.

[mikeliuk]

Apologies, hopefully the link below is correct. I didn't have space in the sig to include both pay monthly and PAYG.

I'm aware that when the website is in maintenance, there's a page with both together but I've not been able to find a link for that yet.

Depending on the country, the below may not be available.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/call-text-and-data-charges/how-can-i-get-hel...

[XRaySpeX]

---

@mikeliuk wrote:

there's a page with both together but I've not been able to find a link for that yet.

I recall that a subset of both used to be under "Contact EE" but is no longer.