Classed as a existing customer but unable to login

[MPhillips2k4]

Good evening,

I am trying to apply as a new customer but it tells me I’m an existing customer, yet when I try and login I get the below error.  I moved to a different network a month and half ago so just wondering how long I need to have left for these errors to sort.

Many thanks

[Chris_B]

@MPhillips2k4  Your email address is still registered to your old account even if that account is now closed, you need to use a different email address or call customer services about this. 

[MPhillips2k4]

It’s unfortunate but wouldn’t let me with a different email either. Very frustrating 

[XRaySpeX]

That will happen if you ported the same mobile no. away from EE & then back. You can't have 2 a/c's on the same no.

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired. 

[Chris_B]

@XRaySpeX  It’s only one account the other is closed if the number is ported out.