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10-12-2021 06:12 PM
Ive been searching to find how i claim my cashback for my galaxy s21 that i upgraded a couple of weeks ago. Everything points to an old summer deal and i cant find anything about black friday December 2021.
I was told in the ee shop i just had to go on line and it was there!?
Solved! See the answer below or view the solution in context.
22-12-2021 06:53 PM
Hi, I'm in the same position new samsung phone via an upgrade, I can find the link for the cashback claim but how do I show proof of purchase when my EE agreement doesnt show the purchase of the actual phone only the overall agreement; plan details?
thanks, CherryTree99
23-12-2021 08:02 AM
Hi @CherryTree99,
Welcome to the EE Community. 🙂
If you purchased online, your delivery note will show the phone you purchased. If you purchased in store, please refer to your receipt.
Hope this helps.
James
23-12-2021 11:45 AM
Hi, didn't get a receipt or delivery note. Received phone in store, new Agreement received.
23-12-2021 11:49 AM
Hi @CherryTree99,
If you didn't receive a receipt, please get in touch with Customer Care to request a replacement proof of purchase.
Thanks
James