Claim cashback for samsung upgrade December 2021

[Alfaromeo355]

Ive been searching to find how i claim my cashback for my galaxy s21 that i upgraded a couple of weeks ago. Everything points to an old summer deal and i cant find anything about black friday December 2021.

I was told in the ee shop i just had to go on line and it was there!? 

[CherryTree99]

Hi, I'm in the same position new samsung phone via an upgrade, I can find the link for the cashback claim but how do I show proof of purchase when my EE agreement doesnt show the purchase of the actual phone only the overall agreement; plan details?

thanks, CherryTree99

[James_B]

Hi @CherryTree99,

Welcome to the EE Community. 🙂

If you purchased online, your delivery note will show the phone you purchased. If you purchased in store, please refer to your receipt.

Hope this helps.

James

[CherryTree99]

Hi, didn't get a receipt or delivery note. Received phone in store, new Agreement received. 

[James_B]

Hi @CherryTree99,

If you didn't receive a receipt, please get in touch with Customer Care to request a replacement proof of purchase.

Thanks

James