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Children have pressed no parental control through wifi box how do i change it

Mother-of-4
Visitor

‎24-10-2019 08:57 AM

My broad band was up and running yesterday unfortunately I was un work children connected devices before I could put parental controls on. The children pressed bo parental controls and now i cant seem to reactivate them from the wifi box. Any help please

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎24-10-2019 11:13 AM

Hi @Mother-of-4 

 

Welcome to the community.

 

Which router do you have? Is it a Smart Hub?

 

Chris​​​​​​​

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-10-2019 11:43 AM

All Parential Controls from the initial router connection is to offer you Norton Family free to install.

 

You could try Factory Resetting the router & see if it offers you it again. I don't think it will. If not you can get it from Norton Family .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Megola01
Visitor
In response to XRaySpeX

‎15-11-2021 04:45 PM

you mention a discount with Norton but it looks like this is for Computers only. can you help?

 

thanks

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Megola01

‎15-11-2021 07:22 PM

@Megola01 : Not a discount, but it is free to EE Home BB users. Norton™ Family is available for PC, Android smartphones and tablets. It is simple to set up and free

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP